Dr. Izabel Souza will share her first-hand experience on this project, the results achieved and where we go from here. This presentation will showcase the work of ten hospitals across the United States, who worked together for over a year, as the National Languages Services Network funded by the Robert Wood Johnson Foundation (RWJF) to improve language services in hospitals. One of these hospital systems was Cambridge Health Alliance, in Cambridge, MA, and Dr. Souza will share from her experiences of being part of this national project. The work used standardized performance improvement measures and a quality improvement framework. This network joined a collaborative learning network, to develop strategies to improve the accessibility of their language services, and tested them using five quality standards. Hospital representatives met monthly to discuss, troubleshoot, and support each other in this endeavor. National program staff from RWJF and participating hospitals developed multiple tools and resources, including a toolkit, journal articles, issue briefs and reports, videos, and a website. This presentation is for interpreters, and is particularly useful for interpreter coordinators, managers, and directors working in hospitals.

August 27 – 09:15 – The Five National Language Access Quality Measures – for Healthcare